Food Services of America
Michele Cochran received some wonderful comments about integrity andAi??creativity.
ai???I saw this quote recently that described Michele…Be real, Do what you say. say what you mean and be what you seem.
She over the course of her career has developed a “Keen sensitivity to customer satisfaction. She provides an extraordinary measure of effort that provides pure customer satisfaction.
Michele is the person that sales associates are compared to….outstanding in every sense of the word….ai??? December 23, 2010
Director Sales Tools Technology
Senior Home Care, Inc.
“Senior Home Care has had the honor of working with Michelle Fleming from Geiger for almost two years. Our experiences with Michelle and Geiger have been more than stellar. Michelleai??i??s attention to detail and exceptional customer service far exceeds our expectations. Michelle truly makes our job easier. We appreciate the partnership we have built with Michelle and look forward to working with her in the future.”
Director of Marketing
Grow Financial Credit Union, Tampa Florida.
“We have been working with our Consultant Michelle Fleming for several years.
She has assisted us many times and on occasion has performed magic to make the impossible happen. We could not be happier working with such a fine staff from Geiger. Michelle provides us with many options when planning an event or giveaways for our Company. She is quick to jump into action and see the project thru from beginning to end. Not only do we receive amazing and prompt service from Geiger as a whole but we would also like to thank Michelle for all of her hard work and never ending stamina to keep up with our growing Company!
We look forward to continuing our relationship with both Geiger and Michelle Fleming.”
Michele Cochran shows the value of rush service:
“Working with Michele is a pleasure – she is extremely quick to respond to requests and questions, and keeps us informed of changes or issues along the way.
She always provides quick turn-around for our usual last minute requests — sometimes which we think may be impossible, but somehow she is able to pull them off. From sending tradeshow shirts to Germany for a show in a matter of days, to getting a specific Lego kit that someone wanted for an event that is not typically available — she has been a valuable resource for Sybase.”
Marketing Manager, Events
St. John’s Mercy
Wendy Franklin shows Brandspiration:
ai???Over the years…I have used many, many, vendors for promotional items. NONE have even come close to the expertise and value Wendy adds in helping our marketing efforts.
Wendy is thorough, creative, easy to work with and most of all…….delivers! She has never let me down and is so pleasant to work with.
IF you havenai??i??t tried Geiger…..you are missing out. If you donai??i??t have Wendy as your vendor……you arenai??i??t getting the most out of promotional products.ai??? October 20, 2010
Carol Walker shows excellent customer service and creativity:
ai???I have worked with Carol for years on finding great promotional items that fit into our marketing programs. She is fantastic to work with – professional, timely, outstanding follow-up, proactive ideas – just a wonderful person to work with! She has saved me and my districts several times with our last minute requests – and we always look great!
Carol is one of those true vendor partners – one who really cares about your success. I value her professionalism! And, she’s fun too!ai??? December 8, 2010
Top qualities: Great Results, Expert
Group Marketing Manager
Midwest Health Care System
Wendy Franklin earned kudos from her clients recently:
“Debbie told me this morning how great you were to work with on her tin with mints. Thank you for doing a great job – I knew you would. I know how hard you work and how good you and your team are. It feels great to be able to count on you.”
“I told her the story about how I e-mailed you last year and said that I didn’t want to work harder than a vendor, that I usually ended up solving the problems, finding the items I wanted on my own because vendors didn’t follow through. I had to chuckle; I must’ve been REALLY fed up. You were gracious about my tantrum on needing great service!”
“We’re so pleased with your responsiveness and helpfulness. It really makes a difference! And the best compliment of all – Debbie gave your name to some else.”
St. Louis, MO
Alliance Laundry Systems, Speed Queen
Barbara Daniels, independent sales consultant, Geiger Central, “made it right” for the long run. These are words of praise from her customer at Speed Queen, a National Sales Manager.
When Mrs. Daniels took over my account a few years ago, we got off to a rocky start. One of my clients placed an order and the product they received was incorrect. Due to the timing, we had to use the product anyway.
Most reps would have figured the issue was dead – not Barbara. She was thinking big picture and worked very hard to make the situation right for the long run. She went the extra mile and really showed me she wanted our business and not just one order.
Over the years, her follow-up has been excellent. She brings out of the box ideas to me, really understands my business and how to help with my needs. My colleagues place orders with her now, too.
Bottom line is Barbara’s a terrific sales person!
Bashas Family of Stores
Kudos to Ed Kavanagh, independent sales rep, and Becky Lamken, Sales Service Coordinator, of Geiger Synergy in Tempe, Arizona.
It is my pleasure to work with Ed and Becky in developing and coordinating the distribution of gifts our members earn when their store wins the Customer Service Award for their division.
Each member of these stores is given the opportunity to select a gift of appreciation that is presented to them during their store party. Our company is comprised of 11 divisions; that equates to 44 celebrations each year and approximately 3100 gifts.
My expectations for customer service are high, and Becky and Ed have always given fantastic customer service!
Recently Ed went above and beyond when he personally delivered the gifts to our store in Maricopa to insure that they received their gifts in time for their celebration on August 9th. The Store Director was so impressed and thankful, she called me to let me know what Ed had done.
Please let Ed and Becky know how much we appreciate their attention and how thankful we are that they know the meaning of good customer service.
Bath Iron Works
Judi Keene, Independent Sales Professional, Geiger NorthEast Division, received well deserved kudos from her customer in a letter to CEO Gene Geiger…
“We have been working with Judi P. Keene for several years and she has contributed many innovative ideas for our industry shows and special events at BIW. She is thoughtful, cooperative, creative and completely focused on customer satisfaction. Our most recent experience with the christening of SAMPSON (DDG 102) will illustrate.
For our ship christenings we engage about 75 vounteer employees to assist in managing various aspects of these events that attract from 2,000-5,000 visitors to BIW. We outfit these individuals in custom “uniform” shirts and, for the SAMPSON event in mid-September, we worked with Judi to place our order as usual. When the shirts were delivered, we found them to be oversized to the point where we were afraid the appearance of our staff would be compromised. While the shirts technically met size specifications, Judi understood our concern and quickly offered us a couple of solutions.
Going well beyond what I considered to be reasonable, she personally laundered the shirts in hot water and used a hot dry cycle to cause enough natural shrinkage of the 100% cotton shirts to improve the fit. The results were excellent and the event team looked sharp. When I mentioned to her that she went beyond any expectations I had, she responded simply that she wanted to do whatever it took to ensure we were happy with the order – and, indeed, we were.
Judi is an outstanding representative for Geiger and we will look forward to working with her for many years to come. I am pleased to have her as a valued member fo the BIW Communications Team as well.”
Educational Support Services
Deb Main is a sales consultant affiliated with Elliott Sales, a division of Geiger, in Tacoma, WA. Deb’s client wished her a Happy Valentine’s Day and sang her praises recently:
“The hats arrived today!… and WOW! The colors are bright, the workmanship perfect, I’m very pleased with it all, including the postage! Experience really does count…Everyone will be so pleased and ready to dawn their new chapeau!”
I appreciate all your help, Deb, and enjoyed working with you,
Educational Support Services
Ditech Communications, Inc.
Mari Machado, independent sales rep, Geiger Northwest/Cribbins, has another happy customer …. and she’s working with this client on a re-order in the near future for meeting giveaways and future tradeshows!
“I would like to personally thank you for a job well done with our VON customer giveaways. The quality of the items is superb and the delivery on-time, in light of a a very tight schedule. I appreciate working with vendors that make my life easier and your excecution on this project definitely accomplished that.”
Product Marketing (VoIP)